MICROWAVE & DISHWASHER
Pieces are safe for microwave use except those with metallic lusters. Lustered work is not safe for microwave use due to the metal content in the luster itself. Hand washing recommended for all pieces. Avoid abrasives on luster to protect shine.
Ready-to-ship items are sent in 3-5 business days. Please allow 4-6 weeks for made-to-order pieces to be completed prior to shipping. All orders are carefully packaged for shipping, and insurance is included in your shipping cost. You will receive tracking information within 24 hours of shipping. If you are in the Olympia area, you may choose a local pick-up option at check out and I'll follow-up to coordinate a pick-up time.
In the case of any items broken during shipping, please contact me directly.
LOST OR STOLEN MAIL
Unfortunately, I’m unable to refund pieces in the case of lost, stolen or abandoned packages. Please review your shipment tracking information, and make sure that the address you provide is accurate and secure for delivery.
SPECIAL ORDERS / COMMISSIONS
Thank you for your interest! My ability to take on custom work varies. Please email me with what you have in mind, be as specific as possible, and include any time constraints you may have. Plan for 4-6 weeks lead time for custom orders.
Dropped a bowl? Knocked over your mug? It happens! If you purchased something from me and it breaks in the course of daily life, send me a picture of it and I’ll give you a discount code for 30% off a similar replacement piece.
I take care and pride in the work I create. If you are unhappy with your piece, please let me know within a week of receipt. I will accept returns for a full refund minus shipping costs.
Occasionally I have seconds available at a discounted price. A 'second' is a piece with a superficial imperfection that is still fully functional. Examples of imperfections may include superficial cracks that do not affect strength or function, a blemish on the clay/glaze, or unusual variation in size or shape. Seconds are sold as-is and are final sale.